JB
Jacques B

1 reviews | Active since Nov 2016

04 Aug 2025, 12:39

I cancelled the contract before it even started

As a potential customer, the service I received form Vodacom was beyond pathetic!

I app**** online for a contract last week, all the background checks were approved within minutes, I was impressed and then radio silence!

Almost a week later and after coning to the Centurion branch I have to phone them only to find out they cannot port my number now because the order has been processed and the team was supposed to phone me to confirm everything.

Well done Vodacom, I never thought any bodies service could be worse than the service provider I am moving from, but you proved it could.

PS. I cancelled the contract before it even started.

0
Replies (2)
Vodacom
Vodacom's reply04 Aug 2025, 13:14
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
JB
Jacques B's update12 Aug 2025, 10:18
Reviewer Update
Good day,


Pleaase be aware that after the 4 day turnaround time, various consultants and a shop sales person, Vodacom still has not cancelled this contract. I will not pay for a contract I do not have or a phone I did not receive!

This is beyond pathetic service!