I CANCELLED MY VODACOM CONTRACT YEARS LATER THEY SAY IM IN ARREARS WITH MY ACCOUNT

Pathetic system vodacon have in place.I cancelled my contract in 2020 now in 2023 this month vodacon tells me i am in arrears with my account .Thay say i didnt cancel the contract with them.They say i must send proof that i did cancel it ,fair enough but after so long i dont have anything.I asked them to check the recordings and to check that i did pay the penalty fee for not cancelling straight after the end of the contract .I paid amount of R482 in 2021 and that was the day i cancelled the contract.Im still waiting for them to send me the recording to prove i did cancel it.Ive spend so many hours on the phone with vodacon consultans ,but getting no where.ALL i can say is they are well trained not to look into the matter to see the fault was on there side.I dont know why they have so many departments when no body can help you ,evertime you hear i cant help you im gonna put you through then the next consultan does the same .I see im not the only person with this problem, there are thousands struggling to solve this problem.(THEY JUST WANT US TO PAY FOR THERE MISTAKES). I already know what the gonna say "you must have proof of cancellation so you must pay".For the people thats reading this please dont ever take out a contract with vodaCON.Easy to takeout the contract frustating to cancel the contract.