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Adrian-Matt de Beer

1 reviews | Active since Oct 2013

14 Mar 2017, 15:55

I CANCEL VODACOM DOESNT

<p>I reuqested an early termination for my account with Vodacom. I then received a quotation for this and proceeded to make the payment for the termination and early cancellation. Vodacom has continued to bill me and used the payment I made as a credit note on my account along with creating a ghost number to my account to keep the account open and active. I have been calling since and get transferred from various departments wihtout anyone knowing how to cancel my account once and for all..... I am still wiating... </p>

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,