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Eugene D

1 reviews | Active since Nov 2018

06 Nov 2018, 11:09

I can upgrade to an adverties contract

I have been receiving ads from Vodacom on Facebook to upgrade my contract. My upgrade is overdue and I saw an add that I think is a good deal. I tried to get the deal in the ad, but was told I do not qualify as I do not have a business contract.

The upgrade offered is for a Samsung Note 9 on a contract with 800 minutes and 2gb data per month (Red Value Contract). It is similar to what I have now. The advert is for R999 per month, but when I went to the Vodashop I was told it is R1599.

I was not planning to upgrade yet, but the advert changed my mind. The ad does not say it is for accounts held by business only. It was advertised on my personal Facebook account and I have never had a business account.

The vodacom call center confirmed that the deal that was advertised to me is available and expires today, but that it is for business accounts only. They said it was advertised to me in error and that I can't get the contract since Vodacom is protected by it's terms and conditions.

I just want the deal that was advertised to me.

0
Replies (3)
Vodacom
Vodacom's reply06 Nov 2018, 16:04
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply07 Nov 2018, 16:20
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards Consumer Website Team 
ED
Eugene D's update07 Nov 2018, 16:34
Reviewer Update
Just an update to anyone reading: Vodacom called me to inform me they are not able to upgrade me to the package that was advertised to me. They have no way of honoring the ads they send me. They are also not able to stop sending me false ads. The statement in their reply above (that they will use my feedback to improve) is therefore false. Thanks for your copy/paste replies Vodacom. You make me feel so special.