1 reviews | Active since Sept 2016
I can't actually deal with Vodacom anymore.
<p>Last year September I upgraded online and received a new phone.</p> <p>Without my consent or ever telling me - Vodacom upgraded my monthly debit order too.</p> <p>It went up by about R300.</p> <p>So in February I tried to resolve this and a manager told me there is nothing they can do but they will give me 1gb of free data evey month - for 12 months. I got the 1gb of data for that month but nothing ever again.</p> <p>Then I call because i am not getting the data that was promised but there is no record of this being on the system. This dude just said some stuff about data to make me go away.</p> <p>Then now I start a chat with Ntokozo and she pretended that the chat was off line by writing, "Unfortunately we offline our systems are not working."</p> <p>Im pretty sure if this was an automated message the correct grammar would have been used.</p> <p>Not to mention countless dropped calls and call centre operators swearing at me and transferring me to someone else mid-sentence just so they dont have to deal with it.</p> <p> </p> <p>please oh please god can Vodacom just get out of my life.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Xander,
As discussed I hope the Vodacom Experience has improved and I have paved the path for great customer service.
Regards,
Cassandra
Dear Xander,
As discussed I hope the Vodacom Experience has improved and I have paved the path for great customer service.
Regards,
Cassandra
Cassandra.
You need to reply to emails in order to begin the process of improving the vodacom experience.
This is getting ridiculous beyond where it already was.
Cassandra.
You need to reply to emails in order to begin the process of improving the vodacom experience.
This is getting ridiculous beyond where it already was.
