rM
ruth M

1 reviews | Active since May 2019

09 May 2019, 11:21

i can pay this amount is a lot for me

I have a Contract with Vodacom. In march 2019 i got call from Vodacom offering a migration, to tell you the truth it was tempting and i agreed to the offer but 5 minutes later i called them and cancel the migration. In April i have received the package of migration and i called the to enquirer on why they went ahead with the migration even though i have called them and cancel, they apologized and said it is fine i can go ahead and use it but they wont charge me for that. Now in May i have received the invoice that amounts to R1686,50 and out of this amount R1250.00 is for the cancellation of migration. Normally i pay R228.00 that includes router of 5GB. I called them and enquirer and they said i must pay that amount because i have cancelled the offer and downgraded. I told the the amount is too much for me i cant afford and they insist that i must pay the amount. when i want to cancell the entire contract they said i must pay R1500 plus the R1686.50 that is in the invoive.

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Replies (2)
Vodacom
Vodacom's reply09 May 2019, 13:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 May 2019, 19:51
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards  Consumer Website Team