I can be billed every month but when asking for a cancellation quote my account does not exist.

<p>So the story begins....about 2 months ago I phoned Vodacom for an early cancellation quote. They sent me from pillar to post and eventually after waiting for I don't know how long, I put the phone down.Day 2, I phone Vodacom again and they tell me my cell number won't generate a quote. And they will refer it to the back office to try and sort it out and that's where it's been for two months.. In the back office!!!!! I am still waiting for an answer and quite frankly I am at the end of my tether. I phone them everyday and get the same answer.. We have referred it to the back office.. Quite frankly I don't think there is a back office!!!!!!!I have been a Customer of Vodacom for 20 years and have had enough.. Vodacom I am finished with you.. Is there anybody out there who can help me PLEASE