I called with good intentions... now I am left with a bitter taste.

<p>I called the call centre with regards to a query I had on my datastick ********** 796. I have two contracts with vodacom - my cell ********** 067 and the datastick. I recharded my datastick with 1 gig yesterday, 09/08/16, - even though I have a contract, for research and today when I wanted to do research again I got a notification that I had run out of data. So, I called the call centre because I thought it may be a mistake. The lady that answered ( I wish I could remember her name) asked me questions to verify my identity which is fine but the way she went about it was extremely unprofessional. She asked for my Id number which I gave and it was correct then she wanted to know on what day of the month I get billed. I explained to her that I have a debit order and I am not sure about the exact date but that Vodacom is the first account that gets debited against my account. Therefore I think it is the 28th of every month. Then she asked for the address my bill gets sent to. ( I have been with vodacom for many years and I have moved a couple of times.) I gave her my residing address as well as my previous address ( I do not even get a bill from vodacom - I receive a notification from my bank, on my phone, that the payment for Vodacome has gone off) The call centre lady rudely said to me that I need to get my facts straight and call back. This was the first time a call centre agent has asked me these questions and I have called many times before. The call centre agent should not deal with customers as she has no empathy!!!!</p>