I called Vodacom customer service to assist me with the settlement of my contract balance , please note all outstanding balance of my contract not some of partial of my balance but "all", this was beginning of April, the lady assisted me and she gave me t

I called Vodacom customer service to assist me with the settlement of my contract balance , please note all outstanding balance of my contract not some of partial of my balance but "all", this was beginning of April, the lady assisted me and she gave me the outstanding balance she advise me to pay the account within seven day or so. The balance was R 384.32 , I went to absa bank on the very same day on the 08 of April 2021, i made a payment of R 400.00 i sent the proof of payment to (RetentionsCancellations.CSSPROD) with a proof of my id , the following day i call vodacom once more to confirm if they have receive my payment , they have indicated that they have receive my payment and it was allocated accordingly. I requested the lady to make a note on their system that the contract has been paid fully and no outstanding balance will be requested from me, she confirmed that all is clear and no outstanding balance on my account, she also requested me to take another contract of which i refused and we close the case that was it. But today early in the morning I got a statement from Vodacom indicating that am owing R 386.75 and when i call their customer service the guy who did not even mention his name from billings or what ever department he was just rude very arrogant, a simple question is asked " why are you billing me after i have settle all the balance of my account " He said yes a settlement of premature cancallation was given to you but there is an outstanding amount of R 176 , i asked him how can i have an outstanding of such an amount yet i requested from the beginning that the provide must provide me with "all" outstanding balance of my account not some not partial but all , why are you giving out a false amount knowing exactly that there is a hidden amount that you will want at the end of the month , there guy was just talking nonsense he could not handle an angry customer . Am done with vodacom their service is poor very poor , i don't wish to do any business with them, actually its within their nature to deprive and ****** a black child , even if my account was R5.00 i was going to fight . You guys don't deserve customer really .

I will request someone who i a senior to rectify this error and give me a sound reasoning why am i billed R 386.75 on my prepare number .