MM
Mogomotsi M
1 reviews | Active since Jan 2023
17 Jan 2023, 15:02
I bought whatsapp data 2 weeks back, I still haven't received it
I bought WhatsApp data 2 weeks back, I still haven't received it, when I query their support, I am being sent from pillar to post, they even send me to cellc though I bought airtime from them, below is their last email, what nonsense:
Good day
Please note that if the money was deducted from your account you need to contact the service provider (Cell C) to request for a refund.
Your ticket will be closed, should you have any questions, please reach out call center for further assistance.
Regards, VodaPay Team
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jan 2023, 07:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2023, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mogomotsi M's updateReviewer Update
23 Jan 2023, 09:52I did contact cellc, and they said they do not know anything about the VodaPay app, and your consultants tried cellc as well to no luck, and money was deducted from my account by Vodacom, not cellc, Vodacom should be the one contacting cellc if Vodacom systems fail, not me, money went out of my account and I sent proof of payment and your vodapay app screenshot saying the transaction was successful, so this makes no sense why I should be the one contacting cellc which it;s your systems failing, and you took money from my account.
MM
Mogomotsi M's update23 Jan 2023, 09:52
Reviewer Update
I did contact cellc, and they said they do not know anything about the VodaPay app, and your consultants tried cellc as well to no luck, and money was deducted from my account by Vodacom, not cellc, Vodacom should be the one contacting cellc if Vodacom systems fail, not me, money went out of my account and I sent proof of payment and your vodapay app screenshot saying the transaction was successful, so this makes no sense why I should be the one contacting cellc which it;s your systems failing, and you took money from my account.
MM
Mogomotsi M's updateReviewer Update
23 Jan 2023, 09:55So since I did contact cellc and they say they don't know anything about the vodapay app, I repeat, now Vodacom is the one who took my money, hence I want it back from Vodacom unless Vodacom is really ******** me, and I will involve my attorney for me to get my R29 back.
MM
Mogomotsi M's update23 Jan 2023, 09:55
Reviewer Update
So since I did contact cellc and they say they don't know anything about the vodapay app, I repeat, now Vodacom is the one who took my money, hence I want it back from Vodacom unless Vodacom is really ******** me, and I will involve my attorney for me to get my R29 back.