I bought data but it is not reflecting

I made purchase on Saturday for a 7 day data bundle of 10GIG via my debit card. Date 19/12/2020.Time of money going off from my bank account was 07H46. As per my order history on my vodacom APP : Order number E***2 Status #Payment initialised I called in before 8am Saturday the 19/12/2020 and a service ticket number #A9-8M5U-J5YX was logged and I received that SMS at 09H48. I have been waiting for feedback ever since, till now I do not have that data that I bought nor was the money credited to my account. I called again this morning and I spoke to TERSIA NGOLELA, I asked to speak to her managet and she told me her manager is unavailable and so is her team leader. She then told me she will get THABANG KEKANA who is supposed to be a team leader to call me back. I am still waiting till now. According to TERSIA NGOLELA, the service ticket SMS was suppose to mention the SLA in which the technical team is suppose to get back to me but it doesn't. She clearly does not know what she's talking about and she had so much attitude, its unacceptable. I need this issue sorted out ASAP as I work from home and hotspot from that data to get my work done. Your service is very bad, your consultants have no clue what they are doing. 48 hours is in 2 hours time and im still waiting. This is very bad service from you, its unacceptable. I want my data today. Someone must give me call.