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Caroline H
1 reviews | Active since Jun 2011
14 Oct 2019, 11:40
I bought a what’s up ticket and guess what it is still not working VODACOM!!!! Why is it still not working and if you are not going to sort it out stop letting people buy it because what am I going to do now with that money that is in the water!!!! Makes
Vodacom what's up ticket still not working for 3 months now.
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Replies (2)CH
Caroline H's updateReviewer Update
14 Oct 2019, 11:49Why is your data also so slow, I could have download from Netflix for my daughter with one G 25 to 30 minutes on the longest but now one G to download takes an hour and a half? What’s up with that? You let people buy one G for R12 for one hour and before the one G is up it is expired but two months ago you could download with ne G in 30 min? I do not believe it is something wrong with the net and thinks Vodacom is making money of this. This is what I think. I phone three weeks ago again with the data and internet and the lady said she will reset my phone so that my internet will be faster and I just have to restart my phone and it did work but not now any more.
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Caroline H's update14 Oct 2019, 11:49
Reviewer Update
Why is your data also so slow, I could have download from Netflix for my daughter with one G 25 to 30 minutes on the longest but now one G to download takes an hour and a half? What’s up with that? You let people buy one G for R12 for one hour and before the one G is up it is expired but two months ago you could download with ne G in 30 min? I do not believe it is something wrong with the net and thinks Vodacom is making money of this. This is what I think. I phone three weeks ago again with the data and internet and the lady said she will reset my phone so that my internet will be faster and I just have to restart my phone and it did work but not now any more.
Vodacom's replyOfficial
14 Oct 2019, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
