LK
Lazola K

1 reviews | Active since Mar 2012

06 Oct 2017, 12:20

I bought a phone less than 24 hours ago and it had a fault and im told i have to wait

I bought a phone iphone 7 32gb at Vodacom Berea East London. When i got home i noticed that the phone had a fault and i brought it in this morning to be told i will have to wait for 7 days and they wont be giving me any money back for me to go buy the phone somewhere.

0
Replies (2)
Vodacom
Vodacom's reply06 Oct 2017, 13:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Oct 2017, 13:45
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have responded to your query via email.

Regards

RL