I app**** for a Router on a 24 month contract for R299 from Vodacom Direct and received it on the 14th of November

I app**** for a Router on a 24 month contract for R299 from Vodacom Direct and received it on the 14th of November. I took it back to Vodacom Eastgate on the 17th because it wasn't working. On the 1st of December received a message that I was entitled to get a replacement Router. I went back to Vodacom Eastgate and was told to call Vodacom Direct and arrange for a replacement. I called them this morning and they said I need to do a new application for a router as they cannot send me a replacement one. The consultant says I need to wait for for 14 days to get a response. My bank account was already debited for that contract in November. This is the worst service I have ever received and I'm really disappointed in Vodacom