I app**** for a fiber account and submitted documents suck as passport copy, three months bank statements signed contact

I app**** for a fiber account and submitted documents suck as passport copy, three months bank statements signed contact. I was told it would be approved quickly and within three days I would connected. Two weeks later not approved. The staff at Cape Quarter shop were amazingly helpful but were let down backend support. Terrible experience and signed up with a competitor on Thursday afternoon and connect Friday am …..not 24 hours. Shocking service from Vodacom