I am writing to express my frustration regarding the ongoing internet outage at my residence, which has been unresolved since Friday

I am writing to express my frustration regarding the ongoing internet outage at my residence, which has been unresolved since Friday. I contacted your customer care centre and was informed that the issue is due to MetroFibre lines being damaged by the municipality. However, there has been no further communication or updates, and the service has still not been restored. This level of service is unacceptable, especially considering the exorbitant fees we are paying. I am forced to purchase mobile data daily to stay connected, which is financially draining. Additionally, I have to provide data for my elderly parents, who are pensioners and rely on connectivity for essential services. The lack of internet is placing unnecessary stress on our household. During my call, I also informed the agent that Openserve is available in my area. She advised that switching providers would take a full month, but showed no interest in retaining me as a client or offering a suitable interim solution.