I am waiting for that call!!!

I am typing this again because I am still waiting for that call????? This is really annoying

I took out an insurance with Vodam Menlyn Park with a consultant Langa Segabutla, and cc me in the email to send application on 15 March 2020. I waited for the Debit order to go through 25 April it didn’t happen I emailed him asking what was happening Was my phone insured or not still nothing! No reply. We are on June 24 and still no response. Yet they have a policy to insure the mobile device while still new but now they will probably tell me my device is old.

I need answers please, what is happening? Did the application even happen? This is incompetency!

What happens to my device then in the meantime???