cV
carolina V

1 reviews | Active since Oct 2013

16 Mar 2015, 13:03

I AM WAITING FOR MY SAMSUNG NOTE EDGE OVER 3 WEEKS

GOOD DAY <br> <br> PLEASE ASSIST, I WAS AT VODACOM RANDFONTEIN THE 1ST OF MARCH TO UPGRADE TO A SAMSUNG NOTE EDGE, THERE WAS TOLD THEY DO NOT HAVE STOCK AND THAT THE SHIPMENT DATE WAS ON THE 6 OF MARCH, ONCE AGAIN I PHONED IN AND SPOKE TO MARIA (MANAGER) THE 6 OF MARCH AND SHE SAID NO, THE SHIPMENT DATE WAS DELAYED, BY THAT TIME I WAS ALREADY IMPATIENT WITH THE FEEDBACK I WAS GIVEN, WELL SHE SAID THE NEXT SHIPMENT DATE WAS ON THE 13TH OF MARCH, SO WHEN I PHONED IN THE 15TH OF MARCH THERE WAS SAID THAT THIS SHIPMENT CAME IN AND THE PHONE WILL BE DELIVED TO VODACOM RANDFONTEIN,ON THE 16TH OR 17TH.<br> <br> I JUST NOW ON THE 16TH MARCH, GET A PHONE CALL FROM VODACOM RANDFONTEIN,ONCE AGAIN SAYING THIS SHIPMENT WAS DELAYED AND THAT THEY CANT GIVE ME A DATE OF WHEN THIS PHONE WILL ACTUALLY BE AVAILABLE TO COLLECT, HOW IS THAT POSSIBLE, I AM A VODACOM CLIENT FOR YEARS NOW, AND I AM SERIUOSLY DISSAPOINTED, PLEASE HELP ME TO GET THIS PHONE, I HAVE BEEN MORE THAT PATIENT. <br> <br> MY NUMBER IS *** AND ID NR IS ***. <br> <br> <br> <br>

0
Replies (1)
Vodacom
Vodacom's reply17 Mar 2015, 10:36
Official
Hello jolene20,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites