M
Mpfareleni

1 reviews | Active since Jun 2022

21 Jan 2023, 20:19

I am Vodacom customer since 2012

I am Vodacom customer since 2012. I supported them since by upgrading my contracts with them since then. Lately, they started an ******* way of gaining financially were they had debited my account before the actual agreed date which in return they wanted me to pay more than I should pay. December, they debited my account on the19th instead of 20 and there was not enough funds for the amount they needed. I end up paying R200 extra. January 2023, they debited my account on the18th instead of agreed date of the20th and again there wasn't enough money for them. My worry is I have to pay more because of their *********** or scandal they are up to. I agreed for my account to be debited on the 20th not early or after the agreed date which inconvenience me and the way I budget. I hope this will help even others and probably Vodacom will stand up and do what is right.

0
Replies (1)
Vodacom
Vodacom's reply22 Jan 2023, 10:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team