mZ
melinda Z

1 reviews | Active since Nov 2017

30 Nov 2017, 16:42

I am VERY UNHAPPY WITH VODACOM

I am VERY UNHAPPY WITH the level of service at VODACOM and to think I was considering becoming a customer. It is very disappointing that VODACOM makes people take up contracts with them knowing that they do not have enough stock ,I went to VODACOM The Glen on BLACKFRIDAY 2017/11/24 and I took up a contract which was on the black Friday promotion for a p9lite plus a p10lite for R250.00 for which I was approved and and told to come in the following week on Wednesday to collect the phones because they were out of stock however to my surprise when got there l was told that they have cancelled the contract because this offer was valid for black Friday only ,Why did they still do the contract knowing that I was not going to get the phone I could have gone to other service provider but no they just had to give me false hope and know I am struck with no favourable option had they at least called me or me the same would have made provision to get a black friday else where the most upsetting part is they waited for me to come in store instead of contacting me

0
Replies (3)
Vodacom
Vodacom's reply01 Dec 2017, 06:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Dec 2017, 11:43
Official

Good Day Melinda Zulu,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number in question.

Regards
RO

mZ
melinda Z's update01 Dec 2017, 13:10
Reviewer Update
But there is no sms sent