I am very frastrated , please someone help me !

On the 30 November 2020 I have send a review on this platform hoping someone will assist me since i couldn't get any assistance from anyone at Vodacom. I have upgraded my contract on Friday 27/11/2020 with Phillip , he captured incorrect delivery address, it was a mission to get the correct address fixed . In a process of getting my phone delivered to me i spoke with so many people that did not assist me till this day , I spoke with Martha from ***, Thabang from ***, Given , Thando from ***4 and i was also promised that the manager Kenny Phillips and Greig , they never call . I wonder if calls are recorded in Vodacom because people there are not afraid to answer in any manner which is very scary and frustrating, Mr. Atamoedien David from Vodacom hello Peter told me that i should be happy that he called me because if it was one of the consultant my upgrade was going to end up being cancelled meaning the Vodacom consultant are useless. with that being said he made it feels like he is doing me a favor and he was also threatening me that if i keep on complaining he will not assist me further ,so i was made to feel like i shouldn't say or ask anything at all. he just wanted me to listen to him and he was not even giving me time to speak , I kept on saying i appreciate the fact that he is trying to help me but i wanted to know when is the phone going to be delivered to me since he told me that it is now back to Vodacom warehouse, he sounded very annoyed when i was asking questions , which I wanted clarity on. All this was not my faults , I gave Phillip the correct address from the beginning , Why cant someone from Vodacom take ownership for their mistakes ? i have been a Vodacom client for years by choice , its not fair being treated like a burger while i am paying a premium every month. I want my phone to be delivered to the address i have provided please.