I AM VERY DISAPPOINTED WITH THE SERVICE

In August I registered for a mpesa account. Two weeks later I tried to use the account for the first time but the system told me that my account has been blocked. I contacted Vodacom and informed them about it. The consultant told me that she had sent my query to the technical department and that I must expect a call from them within 48 hours. I waited but never got a call. In September I contacted Vodacom again about the problem. This time the consultant reset my pin. Even though the problem was not with the pin because there was no way I could have forgotten my pin since my pin was my date of birth. After that when I accessed the account it still told me that my account has been blocked. I contacted Vodacom again and the consultant told me that they will call me back in 48 hour and again, there was no call. Last month I went to a Vodashop in Forest Hill city and a consultant told me that they only help with the opening of mpesa accounts and they don't deal with queries. I contacted Vodacom yet again while I was still in store. They promised to call me back again and they never did. I'm very disappointed in Vodacom. They don't have customer care.