I am very dessapointed

on the 28/10/2015 around 07:40 am, I called Vodacom requesting a sim swap, on my ***. the person who assisted me said i must wait 3 hours if its not done i will have to wait 24 hours.<br> <br> 3 hours later, i get a message saying my number was successfully swapped. within a minute I get a please call from someone i don't know ignored, got a call about 5 minutes later from Vodacom (Aubrey) saying I am using someone else's number. <br> <br> I told the guy that is impossible, only to find the *********** agent who helped me earlier sim swapped my number to *** which i dont even know about. I dont understand because i''ve answered all security questions correctly. I honestly thought at first it was a prank call from one of my friends since it was my birthday. the hole day i was unreachable on my cellphone. my family and friends couldn't find me. <br> <br> Then i was told to get out of the office go around 30 degree heat of cape town to buy a new sim card. they cancelled my network service in the middle of the call with them. I demand answers<br> <br> Regards<br> Sinobom Gudla<br>