I am utterly disappointed in Vodacom service, the

Firstly, I app**** for a laptop deal in Vodacom store at Kenilworth Center on Monday afternoon manually in the store & submitted all the required documents. When I followed up in the store, Tuesday afternoon I was told apparently there isn't an application made on my ID number, yet I received an email from Vodacom confirming that I have made an application and have submitted all the required documents. Also Monday, when I inquired from the sales person the difference between the 2 HP computers on a special deal, she said she doesn't know, I thought competency is also your ethic values & sales agents needed to be informed/well-trained for the products sold in store. <br> Secondly I had to re-apply again on Tuesday & re-submitted all required documents. And when I followed up on Wednesday (today) I was told no application has been made.<br> Thirdly, I am told to tri-apply and tri-submitted all the documents, for the third time, and the sales person remarked although I have a reference number there's no one to call for inquiries for my assistance. So what's the point of a reference number then? <br> I tried reaching them on Facebook, management and call center but no response from either yet