I am unimpressed with the service

This is the second time I am addressing the issue of my cell phone account at Vodacom. R7,00 is being deducted per day (ie every day that I am not properly helped costs me R7,00. As if I don’t pay Vodacom enough). I suspect it is ***** but can’t be sure as I am not being properly helped by my service provider. I understand if it is in the case that ***** is being committed on my account, it is not Vodacom’s fault but they are so unwilling to assist me in rectifying the issue. Please can someone competent help? Uchatter and downlou silver service are the companies charging me. I never ever signed up for any of this.