I am trying to take over a cell phone contract that is in my employers name to my name

I am trying to take over a cell phone contract that is in my employers name to my name. Well I received an email from Vodacom telling me my application has been received and approved. Yes I spent over 2 hours on the phone with Vodacom and could not sort this out. Tomorrow I will go to MTN and take out a new contract and start to change all my contacts to the new number. It is clear Vodacom don't want to retain me as a customer and are trying their best to get rid of me. Goodbye Vodacom