1 reviews | Active since Mar 2012

23 Jun 2017, 12:43

I am totally confused

<p>Good day,</p> <p>My query relates to my number ********** 729 . The account is linked with Gail Dean cell number ********** .</p> <p>I downgraded my service to what i was then told to be a promotional contact for 24 months. The promotion was R79pm ( excluding clip of R8 or R9 ) , so my total monthly cost was in the region of R89pm. This would give me R110 airtime and 1gig of data pm . On calling the call centre i am now told its R129.49pm ? I am not sure what is going on , please look into this and advise me at it seems i was given false information or there is an error on your part, and i would like to know exactly what my monthly cost is . I am very confused !</p> <p> </p> <p>I await your feedback.</p> <p> </p> <p>Alan Dean</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply23 Jun 2017, 14:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Jun 2017, 11:49
Official

Good day Alan,


Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
Lucian