SS
Sibongile S
1 reviews | Active since May 2018
08 Mar 2020, 23:00
I am tired of having to complain about your services
What is wrong with you people...why are you debiting my account today? I was not informed of this debit and I'll appreciate that you credit my account as in yesterday. I am going to tin arrears because you decided you have to take money from me
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Replies (2)
Vodacom's replyOfficial
09 Mar 2020, 10:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Mar 2020, 10:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SS
Sibongile S's updateReviewer Update
09 Mar 2020, 12:29Yes you advised, I'm just amazed at how Vodacom operates and the lack of responsibility. As advised you do not take responsibility for your consultants actions or lack thereof and the fact that you are dealing with people's money is of no consequence. Does the FSCA know how you treat your customers? I am going to be in arrears because of the unplanned/not advised debit that was done on my account which I couldn't make provisions for because as stated you failed to tell me about it.if this the service that drives your success then I wish you all the best..
SS
Sibongile S's update09 Mar 2020, 12:29
Reviewer Update
Yes you advised, I'm just amazed at how Vodacom operates and the lack of responsibility. As advised you do not take responsibility for your consultants actions or lack thereof and the fact that you are dealing with people's money is of no consequence. Does the FSCA know how you treat your customers? I am going to be in arrears because of the unplanned/not advised debit that was done on my account which I couldn't make provisions for because as stated you failed to tell me about it.if this the service that drives your success then I wish you all the best..