MB
Moses B

1 reviews | Active since May 2010

07 Nov 2017, 09:20

I am tired of being disturbed by "your data has been depleted" messages at night.

For some time now, I am being disturbed by "your data has been depleted" messages at night. Every week, Vodacom sends me these messages at midnight, two o'clock in the morning and at four. These messages are really disturbing and in most cases I am unable to sleep after waking up. Let me make it clear, at that time, I am sleeping and I do not want to be disturbed because I am going to work the following day. So please, do not send me those messages at night. Do not tell me to switch off my cellphone when I sleep because I cannot. I have family members across the country, they must be able to get hold of me in case of emergency. Just sort out your system to stop sending these messages at night.

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Replies (2)
Vodacom
Vodacom's reply07 Nov 2017, 09:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Nov 2017, 12:39
Official

Dear Moses

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
K H
Vodacom Escalation Support Team