I am telling anyone who cares to listen how pathetic your service is

After numerous contact with Vodacom I am yet to have my issue resolved. I was migrated to a MyRed plan beginning of this month and through the that migration I have subsequently been changed to a top up plan on voice without my permission. I want my line open as it was before. The incompetence is astounding, I am being told about your processes and quite frankly I am not interested. You asked to migrate with promises to save me money on emails and sms costs but confirmed that my services would not change. Why did you change my open line to a top up with a limit ?? Why ?? Check your recording when the migration was done. Your sales people call customers and steamroll through process and get you to make changes that you actually don’t need and worse of all , change things that you didn’t ask to be changed. I can make call and your useless app does not even allow to top up voice and no one can help.

I am asking for the last time. Change my plan to what it was within 24hrs otherwise I will invest all the time to making this a really big issue.

What an inconvenience. I resort to hello Peter because you don’t empower your staff to resolve issues so they are idle less when you call and also your system cripple your organisation when customer problems need to be resolved urgently

I can make calls. I can top up. I have to wait until June 1st for my contract plan to revert to what it was and I didn’t even ask for the My red plan. I need this sorted out now !!!!