MP
MALLIZA P

1 reviews | Active since Mar 2016

09 Oct 2017, 13:17

I am Speechless

I am a loyal customer with VODACOM for the past 10 years, one of my contracts with VODACOM is for a laptop with a 2 GB data ****le. As I don’t use the data with the ****le I inserted the sim card into a router to connect my phone to it to use the data like that.

For the 2nd month the 2 GB data was finished in 2 days and I didn’t use the router that much I only used it for WhatsApp messages.

I have phoned Vodacom this morning and spoke to a gentlemen but he was not of any help to me. He said I have used the data in the early morning of Saturday the 7th on Facebook, google etc. I was not even connected to the router that night or morning. I tried to explain to him how it is possible because I wasn’t even on Facebook etc.

I think VODACOM is getting worst by the day with their data packages and services. I will not take out a contract with them again. I will finish all 4 of my contract with VODACOM and cancel them NOT upgrade them.

Thanks Malliza

0
Replies (2)
Vodacom
Vodacom's reply09 Oct 2017, 13:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Oct 2017, 13:19
Official

Good day,

Feedback has been provided.

Regards,
RM

Best regards,