1 reviews | Active since Mar 2016
I am Speechless
I am a loyal customer with VODACOM for the past 10 years, one of my contracts with VODACOM is for a laptop with a 2 GB data ****le. As I don’t use the data with the ****le I inserted the sim card into a router to connect my phone to it to use the data like that.
For the 2nd month the 2 GB data was finished in 2 days and I didn’t use the router that much I only used it for WhatsApp messages.
I have phoned Vodacom this morning and spoke to a gentlemen but he was not of any help to me. He said I have used the data in the early morning of Saturday the 7th on Facebook, google etc. I was not even connected to the router that night or morning. I tried to explain to him how it is possible because I wasn’t even on Facebook etc.
I think VODACOM is getting worst by the day with their data packages and services. I will not take out a contract with them again. I will finish all 4 of my contract with VODACOM and cancel them NOT upgrade them.
Thanks Malliza
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
