SA
Stephen A
1 reviews | Active since May 2013
06 Feb 2015, 14:44
I AM SORRY!!!!!
I had trouble with my new phone and setting it up. The lady helped me with direct steps and fixed my problem within 3 minutes. After the call there was a rating that I had to complete. The two questions was a rating out of 1 or up to ten.... My cheek pressed 1 and I tried to fix it by calling back and finding her name.... And I rated the Second lady a one also :(((( So maybe Vodacom should change the setting to 1 and 9.... I feel so bad because I rated 2 lady's now a one where they should have received a 20!!!!! Please Forgive me :((((<br> <br> Satisfied customer<br> 16 years.....<br>
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Replies (1)
Vodacom's replyOfficial
07 Feb 2015, 11:05Hello SALLOTT,
Kindly be advised your Social Media Compliment has been escalated to our Quality Team which will be able to review your channel interaction and feedback to the Customer Care Management.
Thank you so much for bringing this positive experience to light.
Best Regards
Elroy Brickles
Kindly be advised your Social Media Compliment has been escalated to our Quality Team which will be able to review your channel interaction and feedback to the Customer Care Management.
Thank you so much for bringing this positive experience to light.
Best Regards
Elroy Brickles
Best regards,
Vodacom's reply07 Feb 2015, 11:05
Official
Hello SALLOTT,
Kindly be advised your Social Media Compliment has been escalated to our Quality Team which will be able to review your channel interaction and feedback to the Customer Care Management.
Thank you so much for bringing this positive experience to light.
Best Regards
Elroy Brickles
Kindly be advised your Social Media Compliment has been escalated to our Quality Team which will be able to review your channel interaction and feedback to the Customer Care Management.
Thank you so much for bringing this positive experience to light.
Best Regards
Elroy Brickles
Best regards,