1 reviews | Active since Oct 2016
I am so upset with Vodacom I want to cry!!!!
<p>Every month Vodacom call me to sell me a data bundle. I always say no because I want the data on my voice contract and they want to put it on a separate device. This time they said they have a special deal where the data goes on your voice contract and only LEFT OVER data rolls over to the device at month end. </p> <p>I signed up. Received the device. No data!! </p> <p> </p> <p>I tried to call activations for 7 days. On day 7 I got though after 45 minutes. The agent was SO rude to me. She basically shouted at me after less than 1 minute. Then she told me this deal I had bought was only on the device, not on my voice. And she gave me another number to call to sort it out.</p> <p> </p> <p>The best part? I paid for the call!!! It wasn't free. Vodacom, I have been with you for over 10 years and you have really let me down.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Ok Vodacom, I guess you don't respond to private replies so here is another public message.
Now I'm just angry. As explained in my private reply, I was contacted and after listening to the call the manager found I was sold a product that did not exist, i.e. **** to. They told me someone would collect the device but no one has come. Now I'm being debited! The device is still wrapped and waiting for collection, it wasn't even activated!!
Please refund the debit order and collect the device! I have logged a dispute at Customer Care too 1- ********** 2754.
Sasha
Ok Vodacom, I guess you don't respond to private replies so here is another public message.
Now I'm just angry. As explained in my private reply, I was contacted and after listening to the call the manager found I was sold a product that did not exist, i.e. **** to. They told me someone would collect the device but no one has come. Now I'm being debited! The device is still wrapped and waiting for collection, it wasn't even activated!!
Please refund the debit order and collect the device! I have logged a dispute at Customer Care too 1- ********** 2754.
Sasha