DC
DEVENDRIE C
1 reviews | Active since Dec 2014
01 Apr 2020, 19:57
I am so tired of Vodacom
Despite having had to wait for a month for my Sim swop to be done and having to call Vodacom 4 times in a month, the 3rd advisor misled me by advising that the 20GB of data that given to me at the inception of the contract will be available to use until the end of April. As of the 1 April, almost 19GB of data was forfeited. This is not fair since I was unable to use the data on account of Vodacom delaying my SIM activation. Please may Vodacom hire competent staff to advise correctly. Please refer to the recording of my 3rd attempt to call Vodacom.
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Replies (2)
Vodacom's replyOfficial
02 Apr 2020, 11:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Apr 2020, 11:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Apr 2020, 13:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We can confirm that your query is resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We can confirm that your query is resolved.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Apr 2020, 13:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We can confirm that your query is resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We can confirm that your query is resolved.
Regards,
Vodacom Consumer Website Team