I am so tired of being ********** by Vodacom

Hi

I have been a vodacom subscriber for most of my adult life- at least 15 years. I have paid them thousands of rands. In the last few months, I changed bank account and forgot to change my debit order. So my services was suspended. I called in, got the balance that was outstanding and made payment. After a week, a number of calls and email and visits to stores and i was still not connected. It went on and on like this. I was probably not connected for about a month. Yesterday, I tried to make a call and after dialliing the number, i hear an automated message that i am not able to make calls. I call in to the call centre, go through all my security questions and was told they could not help me as i had not answered all the questions properly. This was because i did not know what my contract was called and the amount of my airtime. It did not matter that I gave my address, ID number, physical address, email address- she still could not help me. She did tell me that as far as she could see, I was not in arrears. I went to my bank statement and my debit order had gone through at the end of October 2017.

I have had enough! I would like to cancel my contracts. Please can someone tell me what email address to use to cancel my contract as I am not able to call the 082 number listed on the website as my phone is blocked. Please contact me on ********** 429 and/or **********