I am SO SO SO over poor service!!!!!!!!

<p>I upgraded in August. No one ever processed my upgrade. After loads of nonsense and a huge bill, I was told that everything would be fixed and that my new contract would come into effect from 1 November, which was confirmed in an e-mail I received from Karen, who works in the Ermelo Vodacom shop. However, when I received my statement for November, I was billed for November AS WELL AS half of October. Karen said that they don't have authority to correct it for me I'll have to contact Vodacom's accounts department. SINCE THEN I have tried on numerous occations to contact them but either I can't get hold of them, or if I do, I get cut off. Now, after getting cut off AGAIN TWICE, TWICE!!!! today, they suspended my account!!!!! ***!!! I paid for November. What I did was deduct the amount I was charged for October and I paid the rest.</p>