XN
Xian N

1 reviews | Active since Aug 2016

16 Aug 2016, 17:21

I am so mad at this service provider

<p>I send in my Samsung note 5 a few weeks ago to the vodacom repair centre to fix my charging unit because it wont fast charge anymore. I was told that my phone that is 9 months old is still under warranty and would be fixed for free. I got a call today from a representative of vodacom repair centre saying that i have to pay R1580 to fix my device because the charging unit does not count as part of the phone and the warranty doesn't cover something that isn't part of the phone . Were is a charging port that is in your phone not part of your phone ????</p>

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 05:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team