MO
Marietjie O

1 reviews | Active since Jan 2014

04 Apr 2025, 14:43

I am so frustrared with Vodacom for more than a week. 1. My number to phone vodacom customer care to 082135 is been blocked and everytime I phone from someone elses phone the oprerator promised me it will be taken off, this is now for 7 days everyday I am

I am so frustrared with Vodacom for more than a week. 1. My number to phone vodacom customer care to 082135 is been blocked and everytime I phone from someone elses phone the oprerator promised me it will be taken off, this is now for 7 days everyday I am phoning 2. Did an upgrade last week Tuesday 26th and did not recieve new phone, when I phone the after sales they advise me there is a back log at the courier and or at Distrubutor 3. During a month I take advances and make sure I pay it back trough loading airtime. But the last month Vodacom deduct the advances and bill the advances on invoices so I am paying double. Phone 3 times to customer care, the 1ste person said it will corrected in 24 hours, did not happen, the 2 person, the line was disconnected. 3rd person today explained something else. Sended emails to the customer care, no response. I am a loyal customer towards vodacom for many years Will not recommend Vodacom to anyone anymore

0
Replies (2)
Vodacom
Vodacom's reply05 Apr 2025, 11:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

MO
Marietjie O's update07 Apr 2025, 14:30
Reviewer Update
Good day
There is still a block on my phone, i cant phone vodacom customer care 082135.
My account is not sorted out
Nobody from. VODACOM phoned me back
Poor service really