CD
Cat D

1 reviews | Active since May 2010

01 Jun 2016, 16:14

I am so fed-up with Vodacom.

<p>Today, my Vodacom debit order went off my bank account. However, it was about R130 more than it should have been!</p> <p> </p> <p>So I underwent the trouble of actually driving to a mall to be able to go into a Vodashop and ask somebody what was going on. I had to wait a bit before I had been approached by a consultant, only to be told that they were "offline". Are you aware of the irony in this situation? The shop of a company that provides cellphones, airtime and data being OFFLINE. That is unacceptable. Get your systems sorted out!</p> <p> </p> <p>Furthermore, most of the people who work in this specific Vodashop do not make a good impression.</p> <p> </p> <p>Please respond via email. I cannot take phone calls at work.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Jun 2016, 05:38
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

CD
Cat D's update03 Jun 2016, 12:30
Reviewer Update

I am waiting for a response.