LV
Le-anca Venter

1 reviews | Active since Mar 2020

27 Mar 2020, 14:58

I am so DISGUSTED with vodacom! I am more than furious words can't even explain it. I got a new phone and when something is wrong with the phone between 7 days you get a new one. In that 7 days I returned the phone back to vodacom because it wasn't right!

I am so DISGUSTED with vodacom! I am more than furious words can't even explain it. I got a new phone and when something is wrong with the phone between 7 days you get a new one. In that 7 days I returned the phone back to vodacom because it wasn't right! The manager and one of the consultants at Mokopane branch said that the phone will be sended in to be tested. After a few weeks we recieved a call to go and collect the phone. When I collected it I still recieved the same freakin phone back!! When I got home I used the phone and the same problem started to happen! I immediatly called the manager and told her that the phone is doing the same stuff and she said but the phone got sended to Johannesburg and got tested and according to Vodacoms professionals nothing is wrong with the phone, the manager also said that she tested the phone and nothing is wrong so me as client feels that they are making me sound crazy about the phone and about the problems its making! The manager said I must bring back the phone if it does it again and that I must take screenshots when the problem appear. I used the phone for a day and the problem seemed at bay. Guess what? the problem started again that night, I was so tired of this nonsense and I feel that I should've recieved a new phone because that is what happens when its returned within 7 days. The next day which was yesterday I sended the phone back in for the freakin second time!!!!!!!!!! And I showed them the problem its making so what now! What will they do now beacause accoring to vodacom nothing is wrong nut now the manager saw what I was complaining about which is not normal Now I must struggle borrowing phones because vodacom doesn't know their own policy! Now with this Corona lockown I will be phoneless for more than a month and I must pay something that I don't have

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Replies (1)
Vodacom
Vodacom's reply29 Mar 2020, 21:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
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Regards, 
 
Vodacom Consumer Website Team