WM
Wendy M

1 reviews | Active since Dec 2017

13 Dec 2017, 11:02

I am so angry and unhappy

I have done an upgrade to my contract exactly 2 weeks ago. According to there policy, they deliver within 5 days. I have been to the Vodacom branch twice now, yesterday and today as they said it would be delivered. Yet I again I am disappointed and very frustrated now.

0
Replies (2)
Vodacom
Vodacom's reply13 Dec 2017, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Dec 2017, 13:32
Official

Dear Wendy

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian