1 reviews | Active since May 2016

30 Oct 2016, 10:10

I am sick of Vodacom

<p>I was on MTN for 6 years on my business phone, never a problem, nearly always on lte, never no signal. My company now has me on Vodacom and I often have no signal. At my work I have to go out into a courtyard to have a signal! </p> <p>I have been softcapped twice and my business has increased my voluntary call limit. It used to be R300, then, after the increase, I received the text, on 24 Sep, "You have exceeded 70% of your R458,98 voluntary call limit usage".</p> <p>In the last 24 hours I have had 7 texts from Vodacom:</p> <p> </p> <p>29 Oct 07:24 PM: "You have exceeded 50% of your R300.00 voluntary call limit usage." </p> <p> (Note: back to R300)</p> <p> </p> <p>30 Oct 02:40 AM: "You have exceeded 50% of your R300.00 voluntary call limit usage." </p> <p> </p> <p>30 Oct 05:59 AM: "You have exceeded 70% of your R300.00 voluntary call limit usage."</p> <p>30 Oct 05:59 AM: "You have exceeded 80% of your R300.00 voluntary call limit usage."</p> <p>30 Oct 05:59 AM: "You have exceeded 99% of your R300.00 voluntary call limit usage."</p> <p>30 Oct 05:59 AM: "You have exceeded 90% of your R300.00 voluntary call limit usage."</p> <p> (Yes, simultaneously!)</p> <p> </p> <p>30 Oct 07:13 AM: "You have exceeded 70% of your R300.00 voluntary call limit usage."</p> <p>30 Oct 07:13 AM: "You have exceeded your R300.00 voluntary call limit usage on.... Your line will be soft locked."</p> <p> (Yes, simultaneously!)</p> <p> </p> <p>Give me MTN, Telkom Mobile, CellC any day!!! ANYTHING but Vodacom!</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply30 Oct 2016, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team