BM
Balunga M

1 reviews | Active since Feb 2011

17 Feb 2017, 12:01

I am running around in circles no one seems to help

<p>Mtn says i should contact Cell c</p> <p>MTN AND vodacom</p> <p>I have a deep challenge a few years back i ported my number from MTN to cellC everything worked perfectly. Last year i ported from cellc to Vodacom. since then i am unable to recieve SMSes from MTN numbers including my FNB incontacts because they are sent by MTN. i have contacted both MTN and Vodacom no one knows how to assist. </p> <p><br />Feb 16, 2017<br />1 day ago<br />Official business reply:<br />Thank you for posting to us.</p> <p>We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.</p> <p>We apologize for the inconvenience caused.</p> <p>Regards</p> <p>Cell C | PN</p> <p><br />Feb 17, 2017<br />36 minutes ago<br />Official business reply:<br />Please contact your current service provider porting department in order for them to send a request to the MTN porting department for the routings to be correctly updated.</p> <p>Regards</p> <p>Cell C | PN</p>

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2017, 12:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team