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seleteng.gcina seleteng.gcina

1 reviews | Active since Feb 2017

22 Aug 2017, 11:41

I am really tired of vodacom

In February i did a review i did a review on this site because vodacom conveniently decided to change the terms of my contract , changing my debit order date or changing my payment method. They did this without informing me or my consent. On my contract i agreed that they will take a debit order on the first of each month. So if you decide to change things & do things that are outside the contract of what i agreed on. Why must i suffer for your incompetence. Now I only get contacted with you guys that i must pay this huge amount. I won't pay this amount unless I get somewhere on my contract where I said something different about my method of payment or even a voice recording where i changed my original method of payment which is different from what i mentioned above. I though this matter was resolved , when i spoke with you guys in February this year. I wonder whats so difficult about doing exactly what i agreed my payment method was & when to debit. We wouldn't be in this predicament had you done exactly what I agreed on.

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Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 11:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

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seleteng.gcina seleteng.gcina's update25 Aug 2017, 09:25
Reviewer Update
Still have not been contacted regarding the matter