1 reviews | Active since Feb 2017
I am really tired of vodacom
In February i did a review i did a review on this site because vodacom conveniently decided to change the terms of my contract , changing my debit order date or changing my payment method. They did this without informing me or my consent. On my contract i agreed that they will take a debit order on the first of each month. So if you decide to change things & do things that are outside the contract of what i agreed on. Why must i suffer for your incompetence. Now I only get contacted with you guys that i must pay this huge amount. I won't pay this amount unless I get somewhere on my contract where I said something different about my method of payment or even a voice recording where i changed my original method of payment which is different from what i mentioned above. I though this matter was resolved , when i spoke with you guys in February this year. I wonder whats so difficult about doing exactly what i agreed my payment method was & when to debit. We wouldn't be in this predicament had you done exactly what I agreed on.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
