FY
Fabio Y

1 reviews | Active since Nov 2023

28 Nov 2023, 08:04

I am paying the same monthly fee but for a lesser contract.

This is my 2nd complaint regarding my contract. I ordered the Honor 90 with the Honor watch 4 and Honor Choice X5 pro earbuds online a while back. I had to cancel the order due to Vodacom being unable to not having stock and essentially telling me that it may be months before they get stock.

I had cancel my contract and Take out the Honor 90 and Honor watch 4 without the earbuds, while still paying the same monthly fee.

I am constantly on the road and i need to be able to use handsfree calling for my own safety and for those around me.

I am deeply dissatisfied with the online service. I am paying the same monthly fee BUT for a lesser contract.

Regards

0
Replies (1)
Vodacom
Vodacom's reply28 Nov 2023, 09:50
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team