I am paying for Vodacoms fault

<p>From 1 April till 8 April by bill was already R 27.514,93 Not aware of this, I received a sms from Forensic / Vodacom that my account is blocked. Went to Vodacom Care in Somerset-West. They found out that a syndicate of perpetrators within</p> <p> Vodacom Call Center were using my cell no for marketing related national and international smsen every 3 seconds. At that stage my invoice was already 440 pages ! Finally Vodacom unblocked my cell. After insisting a couple of times, Vodacom let me know by sms that a credit note of R 26.619,34 is on his way. Till now, when I check my billing on MyVodacom, the credit note is not reflected, only the full amount of R 27.514,92 . This is unexectable as month end is coming ( so also my debit order ) and that I have to make provision for this full amount. I am working on this from the 12 April, and 6 weeks further, no results yet. We have to bear in mind that first of all what happened is not fault of mine. Secondly I have had no apologies from Vodacom. Thirdly, all in all, I spend all together more than a full day ( in seperate sessions ) trying to have this matter resolved. Even the very helpful people at Vodacom Care in Somerset-West do not know what to do next. I would appreciate that this matter is resolved prior to the month end. Peter *** ; 26 may 2016</p>