I am paying for a service I cannot use!

I have had a Vodacom fibre line for over 2 years. Recently, my service was suspended without warning, and I was shocked to learn my account was in arrears. Payments were set up automatically on my side, so I never expected this issue. After contacting Vodacom, I was advised by Collections to settle the account through HP Attorneys. I immediately paid the full outstanding amount of R4,153.88. It’s now 7 days later, and my line is STILL suspended! When I called to follow up, I was told my account was deleted and that I need to make another payment and place a new order. How does this make sense? If the account was settled in full, why is the suspension not lifted? Why should I pay again and start over? This is unacceptable. I have paid what was owed, and yet I have no service, no clear explanation, and no resolution. Vodacom, I need urgent assistance to restore my fibre line and clarify why this happened. Action Required:

Reactivate my fibre line immediately. Explain why my account was deleted after full payment. Provide a clear process for resolving this without additional costs.

Customer Details:

Account holder for over 2 years Full payment made: R4,153.88 Contacted Collections and HP Attorneys as instructed

Vodacom, please resolve this urgently. I am paying for a service I cannot use!