I am over it!!!

So i am currently trying to settle my account with vodacom by paying it up as i would like to open a new contract.

On the 20/11/2017, i contacted them and enquired about settling the account. They sent me from one department to the next. With no success i decided to call the next day.

Then i again i was told to contact cancellations, who then told me to contact billings who then told me to contact accounts and then while on the call the line dropped.

I decided to then go to a Vodacom shop and then was told to call accounts to settle the amount.

Then i call accounts and had to wait for a consultant for 30mins when i finally got through i could hear people laughing and talking but no one responded to me. Then i get an sms asking me to rate the service received.

I am so sick of Vodacoms poor service. The call centre staff are always too busy to actually assist. Always passing the buck and never eager to assist. I work in a call centre and we never let someone hold for longer than 20 secs. We always go the extra mile and are always eager to assist.

Please can i get a settlement amount on my contract and then i would like to get a new contract please.

Disgruntled customer.