I am on package I did not ask for for 3 months

<p>On September I asked for my Data package to be pushed from 3 gigs to 5gigs, Keep in mind I was on a top up package. They then told me it would be active at the end of the month. Great!!</p> <p> </p> <p>On the first of October i wake up to to find:</p> <p>1. My Caller ID had been taken away </p> <p>2. I could not check my airtime balance </p> <p>3. My line had been made into an open line </p> <p> </p> <p>I tried to call customer service when i realised what had happened. I was on hold for 30min. I then complained on their facebook page. (Great!!! That worked.) I then got a call saying that they would resolve this issue . However, it would only be resolved in the new month. </p> <p>Long story short, its is now December and this issue is still not resolved. I cant afford this package. They havent charged me for this however, I fear they are leaning towards that. </p> <p> </p> <p>I just need this revoleved</p> <p> </p>