DV
Dawn V

1 reviews | Active since Dec 2011

18 Dec 2015, 12:22

I AM ON CREDIT BUREAU BECAUSE YOU CANT DO YOUR JOB

I cancelled my contact with Vodacom in August 2015. Followed the process as requested. Checked with them 3 times everything was in order before I left SA. Got back in November to get an account and contract still active. After 20 odd phone calls and emails back and forth where nothing was getting done. They tell me I must make payment arrangements for R350 and THEY PUT ME ON CREDIT BUREAU. <br> THEY DID NOT FOLLOW THEIR PROCESS OF CANCELLING THE CONTRACT AND THEY PUT ME ON CREDIT BUREAU. THEY HAVE STAFF WHO DON'T KNOW THE PROCESS AND THEY PUT ME ON CREDIT BUREAU. I HAVE NEVER MISSED AN MONTH WITH THEM IN 10 YEARS. All they had to do was cancel the contract as requested in August. They have kindly sent me a letter saying thank you for settling my debt and removing me off credit bureau. YOUR STAFF DID NOT DO THEIR JOB IN AUGUST ARE YOU GIVING THEM A WARNING LETTER AND PUTTING THEM ON CREDIT BUREAU.

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Replies (1)
Vodacom
Vodacom's reply18 Dec 2015, 15:36
Official
Hello dawndv,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team